How to request loss runs from The Hanover Insurance Group

Steps

1. 1

   Gather your details

   Named insured exactly as on the policy, USDOT and MC numbers, policy number(s) and the policy periods you need (usually the last 3–5 years).

2. 2

   Create a signed request

   Use our free generator — it prefills your company from FMCSA and adds The Hanover Insurance Group as the recipient. Download the PDF or copy the text.

3. 3

   Follow the official process

   Hanover: “To request a Loss Run Report for an account, email your Commercial Lines processing mailbox” (an agent-facing mailbox; the address isn't published publicly).

4. 4

   Follow up

   The Hanover Insurance Group doesn't publish a turnaround on the pages we checked — follow up if you haven't heard back, and start 60–90 days before renewal.

Official loss-run contact

Hanover: “To request a Loss Run Report for an account, email your Commercial Lines processing mailbox” (an agent-facing mailbox; the address isn't published publicly).

Want it pre-filled with your company and policy numbers, signed and as a PDF? Use the free letter generator →

Subject: Loss run request – [Insured legal name] – USDOT [USDOT #] – Policy [Policy number(s)]

To: The Hanover Insurance Group – Loss Runs Department

Please send currently valued loss runs for the policy/policies below.

Named insured: [Insured legal name]
USDOT: [USDOT #]
MC/Docket: [MC/MX # if any]
Policy number(s): [Policy number(s)]
Policy period(s): [Policy periods]
Lines: Auto liability, motor truck cargo, physical damage (all that apply)
Years requested: last 5 years (or full history with your company)
Please include open and closed claims with paid and reserved amounts, valued as of the current date.

Send the loss runs to:
[Your name, title]
[Email address]
[Phone]

I am an authorized representative of the named insured and authorize release of these loss runs.

Signature: ______________________   Date: __________
[Print name / title]

Tips

• Request loss runs from every insurer you had in the last 3–5 years — liability, cargo and physical damage can be with different companies.
• Ask for currently valued reports; many underwriters want them dated within 30–90 days of the quote.
• Sign on company letterhead when you can; many insurers will only release loss runs to the named insured or agent of record.
• Start 60–90 days before renewal and keep a copy of every request you send.